Liaison Officer



Download the PDF version here: Job Description – Liaison Officer- Construction – November 2022 (3)

Line Manager: Senior Manager 

Established in 1893 the Building Crafts College is one of the country’s leading independent providers of specialist education and training in the building crafts and building conservation sector and offers apprenticeships and skills-based learning to a diverse population across a range of disciplines including Bench Joinery, Site Carpentry, Stonemasonry, Brick Laying and Building Conservation and Heritage. The College works with a range of prestigious companies and organisations including The Royal Opera House, the National Theatre, Canterbury Cathedral, The Canal and River Trust and Blou and has prepared students for careers involving the conservation of well-known heritage sites such as The Palace of Westminster, Westminster Abbey, Buckingham Palace, Kensington Palace and The Royal Naval College, Greenwich.  

Constituted as an educational charity, the College is governed and financially supported by the Worshipful Company of Carpenters. It enjoys a thriving student population and a strong portfolio of employer and business contacts and has the ambition and strength to create a lasting difference in the local communities it serves, and beyond. It relocated to its current site in Stratford, East London, in 2001 and derives its annual income from public and charitable sources along with fees. 

As part of a strategy of growth and development the College is now looking to appoint a Liaison Officer to be based either at our Kennard Road Campus or our Gibbins Road Campus. Salary will be competitive. The work of a liaison officer will include:  

  • Interviewing, assessing, and selecting learners for apprenticeships 
  • Matching learners to selected employers who will provide training, work experience and employment opportunities 
  • Provide ongoing learner support at work and during off-the-job training and help the learner develop a career to achieve full apprenticeship completion.

Central to this work is a “live” Training Plan that maps out the whole learner journey and which is used to record all essential details. The Learner Review process regularly sets targets and monitors progress against objectives within the Training Plan whilst co-ordinating the inputs of the Learner, Tutor, Employer and Assessor/Liaison Officer throughout the apprenticeship. This list is not exhaustive. 

 Reporting directly to the Senior Managers for Employer Engagement and Quality, the successful candidate will also have the opportunity to work directly with a broader team of colleagues involved in coordinating on-site assessment visits.  

To be successful in this role, candidates should have experience in monitoring and tracking the performance and of dealing effectively with both apprentice learners and employers. Excellent communication, administration, and interpersonal skills together with flexibility and a commitment to working proactively and creatively as part of a team are essential qualities for the role. A qualification in Health and Safety is desirable but not essential.  A Health and Safety qualification must be achieved in the probation period if not already held. Attention to detail is vital.  




1.1 Plan the schedule of visits for the following week so that 

  • the office is aware of your plans and 
  • to ensure each Learner is visited at their place of work every eight weeks. 

1.2 During the eight weekly visits complete the Learner Review and Action Plan and update any Learning Plans and tracking.  Record all contact with the Learner (on-the-job, off-the-job).   

1.3 Ensure the Learner, Employer and Tutor are fully involved with every learner review and complete all paperwork to detail conversations, progress, and plan next steps. Amend or revise training as required and record changes in relevant documents. 

1.4 Ensure the Learner has a copy of and understands the Complaints Procedure and Disciplinary Procedure. 

1.5 Provide information, advice and guidance to learners on an ongoing basis and support on the management and content of the Learners’ Portfolio. 

1.6 Ensure the Learner has current details on, and understands all relevant policies, procedures and the programme including all Safeguarding procedures, PREVENT duty and protection against sexual abuse. 

1.7 Participate in the recruitment of learners, including carrying out initial assessments, interviews and inductions and matching learners to employers. 

1.8 Actively promote the services of The Building Crafts College to local schools, careers services and other external agencies as required.  This may involve some evening or weekend working.  Time off in lieu is given. 


2.1 To continuously monitor work placements against set Health & Safety and vocational standards and to support and encourage good employment practice amongst local employers. 

2.2 To carry out risk assessments of learners and ensure that placements have appropriate and current Health & Safety assessments and registrations for both new and existing employers. 

2.3 Locate potential employers and respond to direct enquiries from interested companies. 

2.4 Select suitable employers, using existing policy and procedures, to provide training, work experience and employment opportunities. 

2.5 Match learners to existing or new employers and ensure that all workplace inductions are carried out. 


3.1 Liaise regularly with Course Tutors to ensure that assessments meet both the needs of the awarding organisation and the learner. 

3.2 Work with the Course Tutors to provide support to those learners at risk of leaving the programme early with a view to maintaining the learner in training to ensure completion of their full apprenticeship. 

3.3 Work with individual learners to assist them in the collection of evidence and construction of portfolios/work-based evidence as set out by the Course Tutors.  


4.1 Develop and support the “team approach” by assisting with the co-ordination of our schemes, updating programmes, policies and procedures. 

4.2 Meet with management, ESFA staff, Ofsted Inspectors and External Quality Assurers as and when required. 

4.3 Attend Programme Review Team, Staff, Occupational and Operational Review Meetings as and when required. 

4.4 Record all accidents and inform the Quality and Business Improvement Manager immediately. 

4.5 It is a company requirement that all staff actively participate in staff development and training, for Assessors this includes the requirement to update their occupational competency to meet awarding organisation requirements. 

4.6    To work at/move to other local premises as required. 


The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to appropriate checks including an enhanced DBS check. 


 Click here to open a PDF of the job description: Job Description – Liaison Officer- Construction – November 2022 (3)